Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wildteafusion.com.au. Please note that returns will need to be sent to the following address: PO Box 6375, Upper Mount Gravatt QLD 4122.

If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the return is simply change of mind its the responsibility of the purchaser to pay for the shipping. If the return is an error from our end we will organise the return shipping and  refund or replace the item.

You can always contact us for any return question at info@wildteafusion.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or opened products.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildteafusion.com.au.